Table 2 Hospital-wide implementation of strategies to improve patient-centredness by maturity classification

Domain Item	Total (%)n = 351	High maturity (%)(n = 87)	Intermediate maturity (%)(n = 177)	Low maturity (%)(n = 87)	p Value*
Patients’ rights
Patients’ rights posted	85.5	85.9	87.4	81.4	0.403
Consultation and treatment rooms allow privacy	97.1	100.0	96.5	95.3	0.067
Written policy on confidentiality	85.0	96.5	86.5	70.6	<0.001
Patient information and empowerment
Written policies for informed consent	93.0	95.3	95.3	85.9	0.016
Written policies for patient involvement	70.6	89.4	69.4	53.7	<0.001
Responsible person for health promotion	59.9	86.1	57.3	39.5	<0.001
Patient involvement in quality management
Involved in development of criteria or standards	21.4	38.5	18.4	11.1	<0.001
Involved in design of protocols	19.3	28.9	18.2	12.3	0.009
Involved in evaluation of quality objectives	35.1	51.3	30.3	29.1	0.004
Involved in participation in quality committee	30.1	33.8	24.2	38.5	0.533
Involved in participation in improvement project	39.6	50.6	32.3	43.6	0.361
Involved in discussion of results of patient survey	35.4	44.9	30.6	35.8	0.242
Learning from patients
Internal quality improvement includes monitoring patients views	65.5	89.5	64.1	43.4	<0.001
Internal quality improvement includes analysis of patients’ complaints	86.3	96.6	88.4	71.8	<0.001
Data on complaints reported to governing board	91.7	96.4	94.7	81.0	<0.001
Data on monitoring patients’ opinion reported to governing board	82.9	93.8	84.5	68.4	<0.001
Patient hotel services
Possibility of obtaining a single room upon request	63.2	81.9	59.4	53.2	<0.001
Choice in timing of meals	11.5	17.5	11.6	5.1	0.015