Table 3 Ward-specific implementation of patient-centredness strategies by maturity classification

Domain Item	Ward	Maturity classification (%)			p Value for difference in maturity classification*
Domain Item	Ward	High	Intermediate	Low	p Value for difference in maturity classification*
Patients' rights
Patients give written consent to treatment	AMI	68.7	67.5	53.1	0.059
	Appendicitis	81.7	72.5	66.7	0.114
	p Value ward difference†	0.076	0.334	0.081
Consultation and treatment allow privacy	AMI	73.9	66.9	63.4	0.378
	Appendicitis	74.0	75.2	67.1	0.410
	p Value ward difference	0.994	0.108	0.625
Patient information and empowerment
Ability to inform foreign patients about their condition and treatment	AMI	50.7	42.5	34.7	0.394
	Appendicitis	45.8	40.4	25.7	0.119
	p Value ward difference	0.811	0.354	0.784
Patients informed at discharge about follow-up care	AMI	89.0	94.3	93.8	0.326
	Appendicitis	94.7	94.7	89.9	0.325
	p Value ward difference	0.210	0.867	0.360
Learning from patients
Patients invited to express opinion	AMI	36.8	33.8	33.3	0.874
	Appendicitis	44.0	38.3	36.3	0.586
	p Value ward difference	0.370	0.403	0.698
Patients informed about complaints procedure	AMI	80.0	66.0	59.8	0.021
	Appendicitis	89.5	71.7	50.0	<0.001
	p Value ward difference	0.105	0.280	0.212
Patient hotel services
Single room on request	AMI	65.2	45.2	42.7	0.011
	Appendicitis	62.0	47.3	44.3	0.063
	p Value ward difference	0.699	0.711	0.836
Choice in timing of meals	AMI	11.6	10.2	2.4	0.070
	Appendicitis	16.4	8.4	3.8	0.025
	p Value ward difference	0.407	0.596	0.609

*χ² test with linear-by-linear association for assessment of rank between maturity classification.
†χ² test for differences between wards.
AMI, acute myocardial infarction.