Original | Redesigned process | Percentage reduction (%) | |
Paper copies | 13 000 | 1400 | 89 |
Administrative support hours | 353 | 45 | 87 |
Total student requests for change in final letter | 18 | 2 | 89 |
Faculty time in committee to complete each letter | 1.5–4 h | 20–30 min | 88–94 |