Mean scores for each Basic Problem Factor elicited during the initial 6-month period (scores ranging from 1: no hassle to 5: a lot of hassle)
| Basic Problem Factor | January 2010 (8/8 responses) | March 2010 (24/34 responses) | May 2010 (29/34 responses) | Mean (January–May) | |||
| Mean | SD | Mean | SD | Mean | SD | ||
| 1. Staffing | 3.0 | 0.6 | 3.0 | 1.3 | 2.9 | 1.2 | 3.0 |
| 2. Demand management and workload | 2.6 | 1.1 | 3.1 | 1.3 | 2.6 | 0.9 | 2.8 |
| 3. Training | 2.1 | 0.9 | 2.1 | 1.0 | 2.2 | 1.1 | 2.1 |
| 4. Equipment and IT | 2.5 | 0.8 | 2.8 | 0.9 | 2.6 | 0.9 | 2.6 |
| 5. Teamwork and attitudes | 2.3 | 1.2 | 2.6 | 1.1 | 2.5 | 1.2 | 2.5 |
| 6. Work environment | 2.8 | 1.0 | 3.2 | 1.0 | 2.6 | 1.0 | 2.9 |
| 7. Safety culture and acting on problems | 2.2 | 0.9 | 2.8 | 1.1 | 2.9 | 1.2 | 2.6 |
| 8. Procedures | 1.5 | 0.7 | 1.9 | 1.0 | 1.9 | 0.9 | 1.8 |
| 9. Job description and allocation of responsibility | 1.7 | 0.7 | 2.6 | 1.3 | 2.3 | 1.1 | 2.2 |
| 10. Communication and information | 2.0 | 0.6 | 2.6 | 1.3 | 2.6 | 1.1 | 2.4 |