Basic Problem Factor dimensions scored highest (worst) during the initial 6-month period (scores ranging from 1: no hassle to 5: a lot of hassle)
| Basic Problem Factor—dimension | January 2010 (8/8 responses) | March 2010 (24/34 responses) | May 2010 (29/34 responses) | Mean (January–May) | |||
| Mean | SD | Mean | SD | Mean | SD | ||
| 1. Equipment—unavailable | 3.1 | 1.0 | 3.8 | 1.4 | 3.3 | 1.4 | 3.4 |
| 2. Staffing—number of staff (shortage) | 3.2 | 1.0 | 3.2 | 1.5 | 2.9 | 1.3 | 3.1 |
| 3. Communication and information—missing information | 3.1 | 1.1 | 3.1 | 1.5 | 2.9 | 1.4 | 3.0 |