Classification of incident reports (N=476 incident reports)
| N (% of total) | N (% of subtotal) | ||
| 1. Process | 392 (82) | 1.1 Contacting healthcare centre | 7 (2) |
| 1.2 Administration | 127 (32) | ||
| 1.3 Patient flow | 22 (6) | ||
| 1.4 Triage | 9 (2) | ||
| 1.5 Diagnostics | 43 (11) | ||
| 1.6 Therapeutics | 149 (38) | ||
| 1.7 Referral/handover | 26 (7) | ||
| 1.8 Other | 9 (2) | ||
| 2. Knowledge and skills | 19 (4) | 2.1 Wrong execution of clinical task | 4 |
| 2.2 Wrong diagnosis | 6 | ||
| 2.3 Wrong treatment | 9 | ||
| 3. Communication/teamwork | 21 (4,5) | ||
| 4. Material/logistics | 33 (7) | ||
| 5. Patient related | 1 (0,2) | ||
| 6. Payment | 1 (0,2) | ||
| 7. Other | 9 (2) |
HC, healthcare centre; N, number of incident reports; Subtotal, number of incident reports in the group mentioned in second column.