Univariate results: overall patient satisfaction, patient-reported experiences and fulfilment of expectations
| n (%) | Mean (SD) | |
| Patient satisfaction* | 4.2 (0.76) | |
| Not at all | 78 (0.7) | – |
| To a small extent | 208 (2.0) | – |
| To some extent | 979 (9.2) | – |
| To a large extent | 5242 (49.2) | – |
| To a very large extent | 4145 (38.9) | – |
| Assessment of hospital versus expectations* | 3.7 (0.97) | |
| Much poorer than expected | 166 (1.5) | – |
| Somewhat poorer than expected | 616 (5.7) | – |
| As expected | 4798 (44.3) | – |
| Somewhat better than expected | 2518 (23.3) | – |
| Much better than expected | 2721 (25.2) | – |
| Assessment of health effects of hospital stay versus expectations* | 3.4 (0.97) | |
| Much poorer than expected | 294 (2.8) | – |
| Somewhat poorer than expected | 841 (8.0) | – |
| As expected | 5817 (55.4) | – |
| Somewhat better than expected | 1623 (15.5) | – |
| Much better than expected | 1928 (18.4) | – |
| Patient-reported experience scales† | ||
| Doctor services | 10 815 (–) | 76.1 |
| Nursing services | 10 856 (–) | 79.9 |
| Information examinations | 10 793 (–) | 68.7 |
| Information about future complaints | 10 372 (–) | 47.1 |
| Contact with next of kin | 7575 (–) | 75.8 |
| Hospital and equipment | 10 726 (–) | 72.2 |
| Organisation | 10 738 (–) | 66.2 |
| Health personnel in general | 10 763 (–) | 67.3 |