Incident typology
| Incident type* † | N (%) | Example |
| Documentation | 107 (41.4) | Missing mammogram from previous year |
| Abnormal lab filed before MD had seen result | ||
| Lab report misfiled (two patients with same last name) | ||
| Medication | 77 (29.7) | Prescribed synthroid, 75 μg instead of 100 μg |
| Prescribed Amoxil, pharmacy had penicillin allergy noted, EMR incorrect, did not list allergy | ||
| Wrong name written on prescription (was patient's sibling) | ||
| Clinical administration | 48 (18.7) | Patient referred to paediatrician instead of podiatrist |
| Patient phone number in chart no longer in service | ||
| Referral to mental health never sent | ||
| Clinical process | 45 (17.5) | Doing biopsy, didn't have container in room, specimen fell on floor |
| Pregnant patient missed important ultrasound, was not given appointment information | ||
| Patient needed Pap recall in 6 months, name was not put on recall list so was not notified | ||
| Resources | 6 (2.4) | Bad news test result given over the phone to patient's family member |
| Medical device | 4 (1.6) | Internet server down for 4 days, unable to get labs or process billings |
| Patient behaviour | 3 (1.2) | Patient notified of abnormal results, did not show for appointment |
| Fall | 1 (0.4) | Fall due to medication contraindication causing subdural haematoma |
| Infrastructure | 1 (0.4) | Mouse spotted in office |
| No. of reports* † | 262 |