Domain | Cluster | N=145 | Inpatient deviation | Outpatient | A&E |
Dignity and respect | Above average | 85 | 0.65 | 0.51 | 0.54 |
Below average | 24 | −0.77 | −1.41 | −1.61 | |
Mixed | 36 | −1.02 | −0.27 | −0.20 | |
Provision of information | Above average | 74 | 0.70 | 0.70 | 0.47 |
Below average | 52 | −0.60 | −0.95 | −0.86 | |
Mixed | 19 | −1.09 | −0.15 | 0.52 | |
Cleanliness | Above average | 72 | 0.73 | 0.67 | 0.70 |
Below average | 17 | −1.27 | −1.77 | −1.38 | |
Mixed | 56 | −0.55 | −0.33 | −0.48 | |
Confidence in staff | Above average | 43 | 1.10 | 0.97 | 0.80 |
Below average | 40 | −1.18 | −1.09 | −0.73 | |
Mixed | 62 | 0.00 | 0.03 | −0.09 | |
Consistency of communication | Above average | 80 | 0.65 | 0.58 | 0.33 |
Below average | 23 | −0.57 | −1.30 | −1.62 | |
Mixed | 42 | −0.92 | −0.38 | 0.26 | |
Involvement in decisions | Above average | 50 | 0.83 | 0.90 | 0.89 |
Below average | 8 | −1.59 | −2.32 | −1.92 | |
Mixed | 87 | −0.33 | −0.30 | −0.33 |
A&E, accident and emergency.