Table 1

Emergency calls duration, response times and diagnostic accuracy divided into quartiles according to initial call duration

Group numberQuartile 1Quartile 2Quartile 3Quartile 4
6–12 s13–15 s16–19 s20–92 s
Number of 2222 calls (n)1361009397
Call duration (s)*11 (10–12)14 (13–15)17 (16–18)24 (21–29)
Operator/system processing time (s)*50 (36–73)53 (38–77)52 (37–74)51 (38–77)
Total call time (s)*60 (47–83)67 (52–91)71 (56–92)79 (64–104)
Sensitivity (%)91 (82.5–96.6)86 (73.2–93.2)100 (90.2–100)85 (67.3–94.2)
Specificity (%)38 (25.8–51.0)61 (45.5–75.2)70 (53.6–80.9)82 (69.5–89.6)
  • * Data are median (IQR).