Table 3

Comparison between CLR communicated by SMS only and those that required manual intervention (telephone calls) during the automated communication pathway periods

SMS onlyManual interventionp Value
Total number of CLR in audited periods515674NS
Percentage of CLR communicated directly to physician (%)10087.7<0.001
Acknowledgement rate (%)100100NS
Median acknowledgement time (min)320<0.001
Intervention rate (%)93.093.6NS
Median intervention time (min)
  • CLR, critical laboratory results; NS, not significant; SMS, short messaging system.