ASS activities divided into three categories
| Non-value added but business essential | Waste |
| Updating the birth book Receive and process new birth notifications Sending welcome packs to parents Make up birth packs and file for HV Confirm ante- and postnatal forms match Ensure essential patient tests are carried out for all tests—for example, phenylketonuria, newborn hearing screening Opening and distributing post Receiving reports—for example, neonatal correspondence Police reports, A&E reports and updating the patient notes Taking telephone messages and writing them in the HV message book Processing of patient transfers in or out Arranging HV assessments General office administration for example stationary orders and booking meeting rooms | Waiting Telephone ping pong with other services Over processing Searching for information (eg, names, addresses or children) Duplication of statistics information Checking others work Chasing tasks Transport Movement between sites Motion Opening door to building Dealing with building maintenance people Movement of notes and files between filing cabinets Defects Resolving double-booked rooms |
ASS, administrative support staff; HV, health visitor.