Tool | Source | Prepared by | |
Multi-source feedback (MSF)* | General Medical Council (GMC) colleague survey18 19 | GMC | Practice manager and colleagues |
2Q MSF18 20 | Developed by study author | ||
Patient satisfaction questionnaires* | GMC patient survey18 19 | GMC | Patients and practice staff |
Consultation and relational empathy18 21 | Developed by study authors | ||
Open book self-assessed knowledge test | Consisted of 60 items focusing on chronic disease management, referral issues and prescribing | Royal College of General Practitioners (RCGP Scotland) | GP undertook test |
Prescribing safety data feedback† | 12 measures of undesirable co-prescriptions18 22 | Developed for study | Web-based report |
Quality of care data feedback | Single area of interest selected for each participant's practice by an external assessor18 | Quality outcome framework | Web-based report |
Patient complaints | – | As received | Practice staff including GP |
↵* For the purpose of the research study programme, participants collected and reflected on output from two patient satisfaction questionnaires and two MSF questionnaires, both on two occasions, in order to test the reliabilities of individual tools. In any real system, only one tool would be used and the collection of data would likely be spread over a longer period of time. The reliabilities of individual tools are not reported here.
↵† These data on 12 undesirable co-prescriptions were developed for the purpose of this study.18 ,22 Other tools used are available to GPs to include when considering data for current appraisal submission.
GP, general practitioner.