Table 1

Descriptive statistics for questions with five-point response format^*, grouped by type of position within the department

Main topic/question	Department leaders (n=18)		Head of section/lower level (n=30)		Ordinary employees (n=29)		Total (n=79)
Main topic/question	Mean	SD	Mean	SD	Mean	SD	Mean	SD
User involvement
Do you think it is important to involve patients in decisions regarding treatment and caring?	4.61	0.50	4.23	0.63	4.31	0.66	4.35	0.62
Do you think it is important to involve patients in healthcare quality assessment?	4.33	0.49	4.07	0.58	4.38	0.62	4.25	0.59
How important do you think it is to involve parents in decisions regarding the treatment and caring for their children?	4.33	0.77	4.37	0.67	4.24	0.58	4.33	0.66
In general, do you think it is important to involve parents in healthcare quality assessment?	4.06	0.73	3.83	0.70	3.90	0.67	3.91	0.68
User experience surveys
All in all, do you think patient experience surveys are important?	4.33	0.77	3.97	0.67	4.28	0.65	4.16	0.69
All in all, do you think patient experience surveys can contribute to improvements in the health service?	4.00	0.91	3.80	0.71	4.00	0.80	3.91	0.79
Do you think patient experience surveys can contribute to improving the medical quality of the health service?	3.33	0.77	3.33	0.71	3.41	0.78	3.37	0.74
All in all, do you think parent experience surveys can contribute to improvements in the health service?	3.83	0.71	3.60	0.77	3.69	0.71	3.68	0.73
Do you think parent experience surveys can contribute to improving the medical quality of the health service?	3.22	0.73	3.13	0.68	3.10	0.72	3.15	0.70
Use and usefulness of the national survey
Have the results of the survey been discussed informally in the department?	3.22	0.81	2.90	0.90	2.22	0.93	2.73	0.96
All in all, do you think the national parent survey in 2005 has been useful for your department?	3.29	0.69	2.96	0.88	2.56	0.97	2.89	0.91

↵* Five-point response format ranging from ‘not at all’ to ‘a very large extent.’