Overall perceptions of safety (outcome dimension) | | | 0.67 |
A25 | Patient safety is never sacrificed to get the work done | 0.25 | 0.50 | |
A30 | Our procedures and systems are good at preventing errors from happening | 0.33 | 0.58 | |
A18 | It is just by chance that serious mistakes don't happen around here | 0.45 | 0.67 | |
A28 | We have patient safety problems in this ward/department | 0.37 | 0.60 | |
Frequency of error reporting (outcome dimension) | | | 0.83 |
D1 | When an event occurs, but is caught and identified before affecting the patient, how often is it reported? | 0.45 | 0.67 | |
D2 | When an event occurs, but it has no adverse outcome to the patient, how often is it reported? | 0.87 | 0.93 | |
D3 | When an event occurs that could have an adverse outcome to the patient but does not, how often is it reported? | 0.59 | 0.77 | |
Supervisor/manager expectations and actions promoting patient safety | | | 0.68 |
B1 | My supervisor/manager provides positive feedback when he/she sees a job done according to established patient safety procedures | 0.54 | 0.73 | |
B2 | My supervisor/manager seriously considers staff suggestions for improving patient safety | 0.68 | 0.82 | |
B3 | Whenever pressure build up, my supervisor/manager wants us to work faster, even if it means taking shortcuts | 0.26 | 0.51 | |
B4 | My supervisor/manager overlooks patient safety problems that happen repeatedly | 0.14 | 0.38 | |
Organisational learning—continuous improvement | | | 0.66 |
A14 | We are actively doing things to improve patient safety | 0.45 | 0.67 | |
A16 | Mistakes have led to positive changes around here | 0.30 | 0.55 | |
A22 | After we make changes to patient safety, we evaluate their effectiveness | 0.45 | 0.67 | |
Teamwork within units | | | 0.73 |
A1 | People support one another in this ward/department | 0.62 | 0.79 | |
A3 | When a lot of work needs to be done quickly, we work together as a team to get the work done | 0.45 | 0.67 | |
A7 | In this ward/department, people treat each other with respect | 0.62 | 0.79 | |
A20 | When one area in this ward/department gets busy, others help out | 0.23 | 0.48 | |
Communication openness | | | 0.67 |
C3 | Staff will freely speak up if they see something that may negatively affect patient care | 0.51 | 0.72 | |
C8 | Staff feel free to question the decisions and actions of those with more authority | 0.54 | 0.73 | |
C11 | Staff are afraid to ask questions where something doesn't seem right | 0.29 | 0.54 | |
Feedback and communication about error | | | 0.80 |
C1 | We are given feedback about changes put into place based on event reports | 0.52 | 0.72 | |
C7 | We are informed about events that happen in this ward/department | 0.54 | 0.74 | |
C9 | In this ward/department, we discuss ways to prevent events from happening again | 0.64 | 0.80 | |
Non-punitive response to error | | | 0.65 |
A15 | Staff feel that their mistakes are held against them | 0.81 | 0.90 | |
A26 | Staff worry that mistakes they make are kept in their personal files | 0.28 | 0.53 | |
Staffing | | | 0.58 |
A2 | We have enough staff to handle the workload | 0.34 | 0.59 | |
A12 | Staff in this ward/department work longer hours that is best for patient care | 0.17 | 0.41 | |
A13 | We use more agency/temporary staff than is best for patient care | 0.09 | 0.30 | |
A24 | We often work in “crisis mode” trying to do too much, too quickly | 0.54 | 0.74 | |
Hospital management support for patient safety | | | 0.69 |
F10 | The actions of hospital management show that patient safety is a top priority | 0.54 | 0.73 | |
F11 | Hospital management seems interested in patient safety only after an adverse event happens | 0.51 | 0.72 | |
Teamwork across hospital units | | | 0.70 |
F4 | There is good cooperation across hospital wards/departments that need to work together | 0.43 | 0.66 | |
F13 | Hospital wards/departments work well together to provide the best care for patients | 0.42 | 0.65 | |
F2 | Hospital wards/departments do not coordinate well with each other | 0.50 | 0.70 | |
F7 | It is often unpleasant to work with staff from other hospital wards/departments | 0.15 | 0.39 | |
Hospital handoffs and transitions | | | 0.77 |
F3 | Things “fall between the cracks” when transferring patients from one ward/department to another | 0.51 | 0.72 | |
F5 | Important patient care information is often lost during shift changes | 0.48 | 0.69 | |
F9 | Problems often occur in the exchange of information across hospital wards/departments | 0.57 | 0.76 | |
F14 | Shift changes are problematic for patients in this hospital | 0.29 | 0.54 | |