Perceived performance/opinion of reference group | ED | GPDS | GPHV | PD | ||||
Mean | 95% CI | Mean | 95% CI | Mean | 95% CI | Mean | 95% CI | |
Explanation | 5.60 | 5.38 to 5.81 | 5.17 | 4.99 to 5.36 | 5.49 | 5.29 to 5.70 | 6.38 | 6.23 to 6.53 |
Access | 5.95 | 5.76 to 6.15 | 5.11 | 4.91 to 5.32 | 5.01 | 4.78 to 5.25 | 5.00 | 4.74 to 5.26 |
Immediate technical examination | 5.60 | 5.42 to 5.78 | 4.38 | 4.22 to 4.55 | 4.26 | 4.05 to 4.46 | 5.38 | 5.19 to 5.57 |
Waiting time | 3.41 | 3.13 to 3.69 | 4.02 | 3.82 to 4.22 | 3.54 | 3.31 to 3.77 | 3.37 | 3.10 to 3.64 |
Payment | 4.77 | 4.46 to 5.07 | 3.54 | 3.31 to 3.78 | 2.87 | 2.60 to 3.15 | 2.75 | 2.47 to 3.04 |
Partner/close family members | 4.67 | 4.38 to 4.96 | 4.33 | 4.07 to 4.58 | 4.28 | 4.03 to 4.54 | 5.11 | 4.82 to 5.40 |
Friends/other family members | 4.84 | 4.57 to 5.12 | 4.63 | 4.41 to 4.86 | 4.64 | 4.38 to 4.90 | 5.27 | 4.98 to 5.56 |
ED, emergency department; GPDS, general practitioner deputizing services; GPHV, GP home visit; PD, paediatrician.