Table 4

Reliability of scales in the large-scale comparative study (Cronbach α)

ScaleNo of itemsReliability in clinical departmentsReliability in outpatient departments
200320052007200320052007
(n=16 924)(n=16 904)(n=16 937)(n=23 493)(n=23 344)(n=27 523)
Reception/admittance20.830.840.850.890.890.88
Nursing care20.870.870.870.880.890.88
Medical care20.860.860.870.900.910.90
Information giving40.870.880.870.860.870.86
Autonomy30.800.800.800.700.700.70
After care(3) 20.850.850.840.740.730.73
  • Numbers are after excluding non-usable questionnaires.