Scale | No of items | Reliability in clinical departments | Reliability in outpatient departments | ||||
2003 | 2005 | 2007 | 2003 | 2005 | 2007 | ||
(n=16 924) | (n=16 904) | (n=16 937) | (n=23 493) | (n=23 344) | (n=27 523) | ||
Reception/admittance | 2 | 0.83 | 0.84 | 0.85 | 0.89 | 0.89 | 0.88 |
Nursing care | 2 | 0.87 | 0.87 | 0.87 | 0.88 | 0.89 | 0.88 |
Medical care | 2 | 0.86 | 0.86 | 0.87 | 0.90 | 0.91 | 0.90 |
Information giving | 4 | 0.87 | 0.88 | 0.87 | 0.86 | 0.87 | 0.86 |
Autonomy | 3 | 0.80 | 0.80 | 0.80 | 0.70 | 0.70 | 0.70 |
After care | (3) 2 | 0.85 | 0.85 | 0.84 | 0.74 | 0.73 | 0.73 |
Numbers are after excluding non-usable questionnaires.