Proportion of patients reporting ‘agree’ or ‘strongly agree’ with statements in the patient satisfaction survey questions related to indicators addressed in the field test
| Percentage Practice A (n=106) | Percentage Practice B (n=52) | Percentage Practice E (n=50) | Percentage Practice F (n=111) | |
| Age (mean years, SD) | 45.1, 16.6 | 44.2, 14.6 | 46.8, 16.1 | 52.6, 16.2 |
| Female | 69.0 | 82.9 | 70.8 | 63.4 |
| Marital statusMarried/common law | 59.2 | 70.8 | Not asked* | 69.0 |
| Current health good, very good or excellent | 82.6 | 83.3 | Not asked | 81.7 |
| Completed no more than high school education | 29.6 | 28.3 | Not asked | 48.5 |
| Household income previous year >$60 000 | Not asked | 41.7 | Not asked | 37.6 |
| The practice is easy to get into (eg, wheelchair accessible, doors open easily) | 76.4 | 67.3 | 54.0 | 72.1 |
| The practice has enough parking spaces | 48.2 | 61.5 | 16.0 | 79.2 |
| I can contact the practice on the telephone easily | 60.4 | 75.0 | 94.0 | 75.6 |
| If I need to, I can see a doctor in 1–2 days | 68.8 | 67.8 | 78.0 | 78.3 |
| I can usually get an appointment within a reasonable amount of time | 84.0 | 61.5 | 86.0 | 86.4 |
| My family physician spends enough time with me | 86.4 | 87.0 | 93.2 | 85.7 |
↵* Some practices removed demographic questions they felt were too personal.