Table 1

Regression analysis to select the two most relevant items for every satisfaction domain (element)

	Overall satisfaction with care		Intention to recommend hospital
Care element and most predictive items	R	β	R	β
Admission procedure
–Information provided by nurse upon admission	0.52	0.30	0.41	0.19
–Reception at the ward	0.57	0.24	0.38	0.26
Nursing care
–Expertise of the nursing staff	0.56	0.22	0.44	0.14
–The way nurses helped patients when asked for help	0.62	0.17	0.40	0.20
–The way nurses treated patients	0.64	0.15	0.43	0.15
Medical care
–The way doctors and nursing staff get along	0.56	0.30	0.46	0.26
–Doctors' expertise	0.61	0.20	0.50	0.18
Information
–Approachability of hospital staff in case of questions	0.56	0.23	0.46	0.16
–The way information was transferred from one person to another	0.64	0.24	0.48	0.15
–The amount of information	0.67	0.20	NI	NI
–Clarity of information given by doctors	NI	NI	0.42	0.26
Patient autonomy
–Patient's ability to participate in treatment decisions	0.53	0.33	0.42	0.42
–Patient being encouraged to be self-sufficient	0.57	0.29	NI	NI
Discharge and aftercare
–The way information was transferred (to GP, etc)	0.57	0.27	0.42	0.31
–Information provided regarding further treatment	0.63	0.14	NI	NI
–The timing of discharge from hospital	0.64	0.12	0.44	0.18