Table 1

Guiding principles of the comprehensive process for responding to patient safety incidents at the UIMCC

1.“We will seek to provide effective and honest communication to patients and families following patient safety incidents involving patient harm.”
2.“We will apologise and provide rapid compensation when inappropriate or unreasonable medical care causes patient harm and defend vigorously care that we believe was appropriate.”
3.“We will learn from our mistakes.”
4.“Reckless behaviour will be subject to corrective action.”
5.“We will provide support services for providers involved in patient safety incidents (the “second patient”(13)).”