Guiding principles of the comprehensive process for responding to patient safety incidents at the UIMCC
| 1. | “We will seek to provide effective and honest communication to patients and families following patient safety incidents involving patient harm.” |
| 2. | “We will apologise and provide rapid compensation when inappropriate or unreasonable medical care causes patient harm and defend vigorously care that we believe was appropriate.” |
| 3. | “We will learn from our mistakes.” |
| 4. | “Reckless behaviour will be subject to corrective action.” |
| 5. | “We will provide support services for providers involved in patient safety incidents (the “second patient”(13)).” |