Table 1

Results of the ranking process and dimension ranking and refinement

Subaspects (not in rank order)	Phase 1: Top 10 dimensions	Phase 2: Selecting dimensions	Phase 3: Refining terminology for International Family Practice Maturity Matrix
1. Process: innovation and creativity	Innovation	Developing the practice by improving the process of care: audits, quality improvement cycles	Improving the practice
2. Processes: systematic process management	Standard operating procedures	Operating procedures, that is documented standardised steps for organisational and care processes	Operating procedures
3. Resources: technology and knowledge management	Internal knowledge management	Using patient data: information recorded from consultations. Coding and analysis potential.	Using patient data
4. Resources: technology and knowledge management	External knowledge management	Using information: accessing evidence about best practice, sharing the evidence and assessing its applicability and quality	Using information
5. Appreciation by society	Client (patient) focus	Listening to patients: their views and experiences and complaint process	Listening to patients
6. Policy and strategy: Communication	Team working processes	Working as a team: organisation-wide communication, using meetings, minutes, and documented action	Working as a team
7. Appreciation by staff and people management: planning	Human resource management	Managing staff: recruitment processes, role clarity, staff development and appraisal	Managing staff
8. Resources: financial management	Resource management	These subaspects were excluded as International Family Practice Maturity Matrix dimensions: financial details are difficult to confront in open discussion where staff have different roles (eg, employees as well as employers), and similarly, detailed discussion about leadership in a group setting may be contentious and is best postponed, if this needs attention
9. Leadership: visible commitment	Leadership
10. Policy and strategy: leadership	Leadership