Table 3

Results of the analysis—categories, subthemes and themes

1. Exchanging information1. Exchanging informationA. Experience of participation
2. Not actively participating2. Own activity
3. Actively participating
4. Meetings between patients and healthcare providers3. Encounter-related factorsB. Enablers for participation
5. Healthcare providers attitude and empathy
6. Feelings of trust
7. Patient empowerment4. Patient-related factors
8. Patient preference
9. Beliefs and experiences about organisational aspects5. Organisational factors