Pilot hospital results for ‘Hospital Survey on Patient Safety Culture’: difference in pre-TeamSTEPPS versus post-TeamSTEPPS implementation
| Dimensions | Improvement from 2007 to 2009 (%)* | Improvement from 2009 to 2010 (%) | Improvement from 2007 to 2010 (%) |
|---|---|---|---|
| Communication/openness | +1 | +6.7 | +7.7 |
| Feedback and communication about error | +4 | +5.3 | +9.3 |
| Frequency of events reported | −1 | +3.6 | +2.6 |
| Hospital handoffs and transitions | 0 | +11.30 | +11.3 |
| Hospital management support for patient safety | +3 | +8 | +11 |
| Non-punitive response to error | +3 | +12.9 | +15.9 |
| Organisational learning—continuous improvement | −2 | +13.7† | +11.7† |
| Overall perceptions of safety | +6 | +5.8 | +11.8 |
| Staffing | +8 | +7.8 | +15.8 |
| Supervisor/Manager expectations and actions promoting patient safety | 0 | +10.9† | +10.9† |
| Teamwork across hospital units | +3 | +11.1 | +14.1 |
| Teamwork within units | −2 | + 13.9† | +11.9† |
*2007—Pre-TeamSTEPPS.
†Area of strength.