Selected results of the system audits of the seven practices
| Section A—Indicator Group 1: Respecting the needs and rights of patients | N (%) |
| Designated privacy person (% yes) | 7/10 (70) |
| If yes, person trained to respond to patient enquiriesabout health records | |
| Fully | 7/7 (100) |
| Partially | 0 |
| Not at all | 0 |
| Section A—Indicator Group 2: Access and availability | |
| Are patients informed about after-hours availability? (% yes) | 9/9 (100) |
| Practice has procedure to handle prescribingprescriptions without a visit | |
| Yes, written | 5/10 (50) |
| Yes, not written | 5/10 (50) |
| No | 0 |
| Section A—Indicator Group 3: There are no barriersto access | |
| Railings beside toilets | |
| All | 7/10 (70) |
| Some | 2/10 (20) |
| None | 1/10 (10) |
| Section B—Indicator Group 5: Practice's physical facilities and safety | |
| Percentage of exam rooms with task lighting accessible to table (percentage Yes) | 8/9 (88.9) |
| Section B—Indicator Group 6: Medical equipment | |
| Percentage of vaccine units expired but available (mean) | 0 |
| Percentage of emergency medications expired but still available (mean) | 0 |
| Percentage of samples expired but still available | 0 |
| Section D— Indicator group 11: Information management | |
| Electronic medical record computers have password protection | |
| All | 9/10 (90) |
| Some | 0 |
| None | 1/10 (10) |
| Section D—Indicator group 13: Human Resource Management | |
| Regular meetings of entire team (percentage yes) | 4/8 (50) |
| Section E—Indicator group 15: Continuous quality improvement and continuing professional development | |
| Record of professional development (percentage yes) | 3/9 (33.3) |
| Section E- Indicator group 16: Quality of work life | |
| Regular meeting minutes involving the entire staff (percentage yes) | 4/8 (50) |