Table 4

Lessons learned table

Lesson learnedKey points
AccountabilityPartnership, ownership, specify roles and responsibilities
LeadershipEngage executive leadership to drive  and monitor change
TrainingMultiskilled, interdisciplinary trainers
DosingRefresh regularly and as needed
ImplementationRapid, structured and systematic rollout
Physician participationEngage in planning, training and implementation
IntegrationEmbed in processes, policy, on-boarding  and education
  • We found these factors critical to the successful implementation of this program.