Table 3

Correlations between clinical outcomes within 30-days and average Yelp score

OutcomeCorrelation with percent high Yelp scorep ValueCorrelation with percent high ratings on HCAHPSp Value
Mortality rate, MI−0.190.005−0.130.052
Mortality rate, Heart Failure−0.010.890.010.85
Mortality rate, Pneumonia−0.140.028−0.180.004
Readmissions, MI−0.170.011−0.39<0.001
Readmissions, Heart Failure−0.31<0.001−0.39<0.001
Readmissions, Pneumonia−0.180.005−0.27<0.001
  • Hospitals with >5 Yelp ratings (n=270) were analysed. Weighted Pearson's product moment correlation coefficients, using weights inversely proportional to the number of Yelp raters.

  • Data for 30-day mortality and readmission rates come from the Centre for Medicaid and Medicare Services public reporting website,

  • HCAHPS, Hospital Consumer Assessment of Healthcare Providers and Systems; MI, myocardial infarction.