Characteristics of clinicians who reported that their department had a structured plan for managing patient satisfaction (N=1004)
| Yes, N (%) | No, N (%) | Don't know, N (%) | ||
|---|---|---|---|---|
| Characteristics | N=93 (9.3) | N=518 (51.6) | N=393 (39.1) | p Value |
| Countries | p<0.0001 | |||
| Denmark, N=217 | 23 (10.6) | 90 (41.5) | 104 (47.9) | |
| Israel, N=269 | 13 (4.8) | 171 (63.6) | 85 (31.6) | |
| USA, N=257 | 31 (12.1) | 112 (43.6) | 114 (44.4) | |
| UK, N=261 | 26 (10.0) | 145 (55.6) | 90 (34.5) | |
| Clinician | p=0.004 | |||
| Nurse, N=536 | 64 (11.9) | 277 (51.7) | 195 (36.4) | |
| Physician, N=468 | 29 (6.2) | 241 (51.5) | 198 (42.3) | |
| Area of specialisation | p=0.037 | |||
| Medicine, N=548 | 57 (10.4) | 263 (48.0) | 228 (41.6) | |
| Surgery, N=456 | 36 (7.9) | 255 (55.9) | 165 (36.2) | |
| Administrative status | p<0.001 | |||
| Yes, N=184 | 26 (14.1) | 125 (67.9) | 33 (17.9) | |
| No, N=820 | 67 (8.2) | 393 (47.9) | 360 (43.9) | |
| Gender | p=0.597 | |||
| Men, N=292 | 23 (7.85) | 155 (52.90) | 115 (39.25) | |
| Women, N=711 | 70 (9.85) | 363 (51.05) | 363 (51.05) |
Table 2 provides an overview of the characteristics of the respondents who reported that their department had a structured plan for managing patient satisfaction versus those who reported that they did not have a structured plan or they did not know.
p Value refers to the difference in distribution of Yes/No/Don't know responses between the categories of each characteristic.