Frequency of different elements in open disclosure meetings with patients and families and support services for patients and families after serious patient safety incidents*
| n | Deaths | Severe long-lasting disability | Full recovery | F | p Value | ||||
| Mean | SD | Mean | SD | Mean | SD | ||||
| Elements of open disclosure meetings | |||||||||
| Acknowledge harm | 153 | 4.24 | 1.191 | 4.30 | 1.089 | 3.99 | 1.211 | 12.48 | 0.000 |
| Apologise | 153 | 4.46 | 1.026 | 4.42 | 1.036 | 4.20 | 1.161 | ||
| Ask patients/families their fears and concerns | 153 | 4.13 | 1.179 | 4.11 | 1.212 | 3.95 | 1.266 | ||
| Check how patients/families are | 153 | 4.30 | 1.052 | 4.27 | 1.065 | 4.12 | 1.192 | ||
| Promise a system improvement | 153 | 4.19 | 1.068 | 4.09 | 1.120 | 3.91 | 1.183 | ||
| Promise to share investigation results | 153 | 4.08 | 1.115 | 4.01 | 1.124 | 3.79 | 1.217 | ||
| Provide an explanation | 153 | 4.29 | 1.145 | 4.20 | 1.194 | 3.99 | 1.285 | ||
| Share findings from investigations | 153 | 4.54 | 0.903 | 4.47 | 0.946 | 4.24 | 1.112 | ||
| Take responsibility for harm | 153 | 3.67 | 1.276 | 3.64 | 1.265 | 3.53 | 1.252 | ||
| Support services for patients and families | |||||||||
| Additional treatment | 153 | N/A | N/A | 3.90 | 1.245 | 3.74 | 1.361 | 56.90 | 0.000 |
| Provide details of a person of contact | 153 | 4.65 | 0.859 | 4.55 | 0.986 | 4.32 | 1.185 | ||
| Provide details of support groups | 153 | 3.53 | 1.262 | 3.35 | 1.290 | 3.11 | 1.384 | ||
| Provide details of regulatory agencies | 153 | 2.94 | 1.469 | 2.90 | 1.499 | 2.69 | 1.458 | ||
| Provide information about lawyers | 153 | 1.59 | 1.092 | 1.59 | 1.085 | 1.48 | 0.981 | ||
| Provide ex gratia payments | 153 | 1.56 | 0.791 | 1.65 | 0.921 | 1.61 | 0.883 | ||
| Follow-up patients/families in the long term | 153 | 2.27 | 1.343 | 3.20 | 1.460 | 2.82 | 1.393 | ||
↵* The response scale was a five-point Likert-type scale ranging from 1 (never) to 5 (all the time).