Top 10 frequency scores versus impact scores of information needs and communication problems*
| Information need | Frequency (%) | Information need | Impact (%) |
|---|---|---|---|
| Cost of drugs | 67.2 | Risks of non-compliance | 41.2 |
| Understanding home-care nurses’ role | 63.0 | Disease/condition progression | 39.5 |
| Brand vs generic confusion | 55.5 | Symptoms of worsening condition | 39.5 |
| Reason for taking drug | 51.3 | Cost of drugs | 36.1 |
| Disease/condition progression | 51.3 | Brand vs generic confusion | 32.8 |
| Medication reconciliation | 50.4 | Severity of diagnosis | 31.9 |
| Severity of diagnosis | 50.4 | Incorrect/misunderstood discharge information | 31.9 |
| Drug side effects | 49.6 | Information overload | 31.1 |
| Information overload | 48.7 | When to contact doctor about abnormal reaction | 26.9 |
| Incorrect/misunderstood discharge information | 47.9 | Understanding home care nurses’ role | 24.4 |
Percentages of respondents (total=119) who rated each information need or communication problem as either ‘often’ or ‘almost always’ occurring (frequency) and when it occurs, as ‘often’ or ‘almost always’ resulting in a readmission (impact). Bold denotes an information need that is in the top 10 for frequency and impact.