Table 1

Interview participants phases 1 and 2

Phase 1 Unstructured interviewsPhase 1 Structured interviewsTotal—phase 1Phase 2—Think aloud
PatientStaffTotal-phase 2
Total181533121224
Gender
 Male10414718
 Female8111951116
Age
 18–24314101
 25–30257246
 31–40224235
 41–50224235
 51–60426022
 61–70235303
 71–80202202
 80+101000
Ethnicity
 White/British91019101121
 Pakistani7310213
 Indian101000
 White/Polish022000
 Chinese101000
Unit
 Cancer services325224
 ENT325224
 Maternity336224
 Physiotherapy325224
 Renal336224
 Vascular336224