Issues in a national sample of 18 907 complaints filed by patients
| n | %* | |
|---|---|---|
| Clinical care | 11579 | 61 |
| Treatment | 7746 | 41 |
| Diagnosis | 3080 | 16 |
| Medication | 1572 | 8 |
| Hygiene/infection control | 190 | 1 |
| Discharge/transfer | 113 | 0.6 |
| Other clinical care | 127 | 0.7 |
| Communication | 4279 | 23 |
| Attitude or manner | 2823 | 15 |
| Information | 1132 | 6 |
| Consent | 582 | 3 |
| Other communication | 32 | 0.2 |
| Costs or billing | 1309 | 7 |
| Medical records, certificates, or reports | 1304 | 7 |
| Access and timeliness | 1257 | 7 |
| Sexual contact or relationship | 625 | 3 |
| Rough or painful treatment | 477 | 3 |
| Confidentiality or information privacy | 392 | 2 |
| Breach of conditions | 332 | 2 |
| Grievance handling | 213 | 1 |
| Discrimination | 103 | 0.5 |
| Other | 126 | 0.7 |
*Complaint issues sum to more than 100% because some complaints involved multiple issues.