Quality aspect | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
---|---|---|---|---|---|---|---|---|---|
Composite | |||||||||
1 | Waiting time | 0.634 | 0.424 | 0.499 | 0.419 | 0.343 | 0.566 | ||
2 | Doctors and nurses | 0.316 | 0.877 | 0.905 | 0.434 | 0.677 | 0.848 | ||
3 | Your care and treatment | 0.351 | 0.749 | 0.781 | 0.526 | 0.735 | 0.914 | ||
4 | Hygiene | 0.301 | 0.367 | 0.420 | 0.815 | 0.394 | 0.580 | ||
5 | Information before discharge | 0.244 | 0.567 | 0.581 | 0.318 | 0.800 | 0.709 | ||
6 | Overall | 0.409 | 0.721 | 0.734 | 0.476 | 0.570 | 0.825 | ||
Dimension | |||||||||
1 | Access and waiting | 0.634 | 0.520 | 0.415 | 0.431 | 0.543 | |||
2 | Safe, high-quality, coordinated care | 0.308 | 0.554 | 0.991 | 0.946 | 0.847 | |||
3 | Better information, more choice | 0.265 | 0.591 | 0.642 | 0.946 | 0.710 | |||
4 | Building better relationships | 0.301 | 0.632 | 0.680 | 0.805 | 0.698 | |||
5 | Clean, comfortable, friendly place to be | 0.362 | 0.528 | 0.476 | 0.524 | 0.701 | |||
Section | |||||||||
1 | Waiting | 0.528 | 0.518 | 0.579 | NA | 0.594 | 0.562 | 0.477 | 0.642 |
2 | Doctors and nurses | 0.345 | 0.841 | 0.955 | NA | 0.663 | 0.485 | 0.529 | 0.867 |
3 | Your care and treatment | 0.359 | 0.748 | 0.729 | NA | 0.735 | 0.591 | 0.593 | 0.919 |
4 | Tests | 0.220 | 0.511 | 0.496 | NA | NA | NA | NA | NA |
5 | Pain | 0.372 | 0.524 | 0.541 | 0.362 | 0.743 | 0.484 | 0.626 | 0.774 |
6 | Hospital environment and facilities | 0.326 | 0.355 | 0.403 | 0.235 | 0.333 | 0.637 | 0.391 | 0.633 |
7 | Leaving the emergency department | 0.310 | 0.556 | 0.540 | 0.442 | 0.483 | 0.279 | 0.800 | 0.709 |
8 | Overall | 0.424 | 0.722 | 0.713 | 0.427 | 0.606 | 0.459 | 0.576 | 0.825 |
Pearson's (observed) correlation coefficients below the diagonal.
Cronbach's α reliability coefficients on the diagonal in bold.
Unattenuated (corrected) correlations above the diagonal.
NA, not applicable.