Table 5

Numbers of positive and negative comments per overall score

Overall score (number of cases)Admission phase comment type, nEarly management phase comment type, nLater management phase comment type, nOverall care comment type, nTotal number of commentsPositive/negative comment ratio
PosNegPosNegPosNegPosNegPosNeg
1 (5)615218352813480.28
2 (3)462905066260.23
3 (13)111951661171429600.48
4 (32)3927272422122421112841.33
5 (40)49154912292479174384.58
6 (24)364401251290127621.17
Overall (117)14586125808536109584642621.78
  • χ2=205.50; df=5; p<0.0001.