Characteristics of complaints and doctors who were the subject of the complaints
| n* | Per cent | |
|---|---|---|
| Issue in complaints, n=13 849 | ||
| Clinical care | 8352 | 60 |
| Treatment | 5407 | 39 |
| Diagnosis | 2251 | 16 |
| Medication | 1083 | 8 |
| Hygiene/infection control | 104 | 0.8 |
| Discharge/transfer | 53 | 0.4 |
| Other clinical care | 81 | 0.6 |
| Communication | 2909 | 21 |
| Attitude or manner | 1849 | 13 |
| Information | 790 | 6 |
| Consent | 416 | 3 |
| Other communication | 30 | 0.2 |
| Costs or billing | 970 | 7 |
| Medical records, certificates or reports | 891 | 6 |
| Access and timeliness | 854 | 6 |
| Sexual contact or relationship | 422 | 3 |
| Rough or painful treatment | 319 | 2 |
| Confidentiality or information privacy | 281 | 2 |
| Breach of conditions | 186 | 1 |
| Grievance handling | 129 | 0.9 |
| Discrimination | 54 | 0.4 |
| Other | 112 | 0.8 |
| Characteristics of doctors, n=8424 | ||
| Gender | ||
| Male | 6667 | 79 |
| Female | 1676 | 20 |
| Missing | 71 | 0.8 |
| Age | ||
| 22–34 years | 464 | 6 |
| 35–65 years | 6756 | 80 |
| Missing | 1204 | 14 |
| Specialty | ||
| General practice | 3972 | 49 |
| Surgery | 1182 | 15 |
| Orthopaedic surgery | 329 | 4 |
| General surgery | 296 | 4 |
| Plastic surgery | 140 | 2 |
| Other surgery | 417 | 5 |
| Internal medicine | 934 | 11 |
| Obstetrics and gynaecology | 416 | 5 |
| Psychiatry | 504 | 6 |
| Anaesthesia | 314 | 4 |
| Ophthalmology | 188 | 2 |
| Radiology | 144 | 2 |
| Dermatology | 129 | 2 |
| Other specialties | 349 | 4 |
| Location of practice | ||
| Rural | 1948 | 23 |
| Urban | 6378 | 77 |
*Complaint issues sum to more than 100% because some complaints involved multiple issues.