Codebook of tweet classification including frequency of occurrence and sentiment (from 1000 random tweets)
| Theme | Subthemes | Percentage of Tweets containing theme | Percentage of positive sentiment | Percentage of negative sentiment | Example Tweet |
|---|---|---|---|---|---|
| Care quality | Patient experience | ||||
| Staff interaction | 5.5 | 81 | 17 | Home from [@named hospital] after a weeks stay…we feel blessed to have been cared for by such an amazing team. Thank you [named ward] x’ | |
| Environment/facilities | 1.1 | 64 | 36 | [@named hospital] Your a&e department is absolutely filthy it makes the hospital visit even more unpleasant. #unsatisfactory | |
| Timeliness/access | 1.4 | 43 | 43 | [@named hospital] where the waiting time is ridiculous waited 3hr yesterday, 3lots of bloods took, 2hrs so far today for a blood test again! | |
| Effective care | 2.9 | 69 | 31 | [@named hospital] my nan is on [named ward]. I'm appalled at the care! I'm a nurse and would never treat my patients like that. The CQC will enjoy my complaint | |
| Safe care | 0.4 | 0 | 100 | #tweetsfromhospbed [@named hospital] I think I'll have to report him, needs more training on drugs before serious mistake hate to do it though | |
| Fundraising | General | 29.1 | 53 | 0 | Laughterhouse comedy night in aid of [@named hospital] 8 acts for an amazing cause! [weblink] RT pls |
| Celebrity | 9.6 | 58 | 4 | RT [Boyband member]: Guys!! I'm using my bday to raise money for [@namedhospital}! Give a gift and donate to help cancer patients here http … | |
| Promotion | Individual | 2.3 | 53 | 0 | Was a privilege to be exec champion for the excellence in customer care award at last night's [@named hospital] staff awards. Early night tonight! |
| Organisational | 6.5 | 50 | 2 | Such a fabulous night recognising all the hard work and dedication that goes on at [@named hospital] hospital! | |
| Health information | Giving | 3.4 | 3 | 3 | Patients—don't be afraid to remind staff [@named hospital] of the #5Moments for hand hygiene—[weblink] |
| Asking | 0.9 | 22 | 22 | [@named hospital] how much do you think dairy products are a contributory factor towards asthma’ | |
| Organisational information | 7.1 | 14 | 11 | Over 30 local organisations join up to give views on draft Joint Health and Wellbeing Strategy [@named hospital] | |
| Support for patient | 10.5 | 61 | 3 | This Tuesday back [@named hospital] for [named patient]'s Cath. We should find out if he has pulmonary hypertension. If so, hopefully stent can help… | |
| Non-specific or other content | 20.8 | 32 | 6 | [@named hospital] good luck :] | |