Ease of getting medical help or advice: sociodemographic associations and interactions with trial arm
| Mean difference in ease of getting medical help or advice* (95% CI) | Global p value | ||
|---|---|---|---|
| Model C†: N=10 683 | |||
| Trial arm | |||
| Reference; usual care | |||
| GP triage | −0.30 (−2.59 to 1.98) | <0.001 | |
| Nurse triage | 4.81 (2.49 to 7.12) | ||
| Patient characteristic | |||
| Age (reference: 25–59 years) | |||
| Under 5 years | 1.19 (−0.47 to 2.86) | <0.001 | |
| 5–11 years | 1.54 (−0.44 to 3.51) | ||
| 16–24 years | 2.59 (0.83 to 4.35) | ||
| 60–74 years | −3.22 (−4.44 to −1.99) | ||
| 75 years and over | −3.36 (−4.96 to −1.76) | ||
| Ethnic group (reference; white) | |||
| Other ethnic group | 5.86 (3.60 to 8.12) | <0.001 | |
| Ease of taking time away from work to attend surgery (reference: not relevant‡) | |||
| Can take time away from work easily | −0.87 (−2.11 to 0.38) | ||
| Can take time away from work with difficulty | 3.74 (2.46 to 5.03) | <0.001 | |
| Cannot take time away from work | 7.65 (5.97 to 9.32) | ||
| Presence of long-standing health condition (reference: no long-standing health condition) | |||
| Long-standing health condition present | 2.01 (1.07 to 2.94) | <0.001 | |
| Mean difference in overall satisfaction with care* (95% CI) | Global p value | Marginal mean value§ (95% CI) | |
|---|---|---|---|
| Model D¶: N=10 683 | |||
| GP triage interaction with ethnicity | |||
| Other ethnic group | −6.29 (−11.78 to −0.79) | ||
| Nurse triage interaction with ethnicity | 0.079 | ||
| Other ethnic group | −2.78 (−8.28 to 2.73) | ||
| Marginal mean values | |||
| Usual care | |||
| White | 14.9 (13.3 to 16.5) | ||
| Other ethnic group | 23.9 (19.7 to 28.0) | ||
| GP triage | |||
| White | 14.9 (13.3 to 16.5) | ||
| Other ethnic group | 17.6 (13.6 to 21.6) | ||
| Nurse triage | |||
| White | 19.9 (18.3 to 21.5) | ||
| Other ethnic group | 26.0 (22.1 to 30.0) | ||
*Positive mean difference indicates increased difficulty in getting medical help or advice in comparator group; scale 0–100.
†Adjusted for practice site, size and practice-level deprivation.
‡Patient does not work, for example, a child or non-working adult.
§Higher value indicates increased difficulty in getting medical help or advice; scale 0–100.
¶Adjusted as for Model C, with inclusion of interaction between trial arm and ethnic group.
GP, general practitioner.