Overall satisfaction with care: sociodemographic associations and interactions with trial arm
| Mean difference in overall satisfaction with care* (95% CI) | Global p value | ||
|---|---|---|---|
| Model A†: N=11 343 | |||
| Trial arm | |||
| Reference; usual care | |||
| GP triage | 1.18 (−0.69 to 3.06) | <0.001 | |
| Nurse triage | 3.78 (1.88 to 5.69) | ||
| Patient characteristic | |||
| Age (reference: 25–59 years) | |||
| Under 5 years | 0.90 (−0.62 to 2.42) | <0.001 | |
| 5–11 years | 0.60 (−1.21 to 2.41) | ||
| 16–24 years | 4.35 (2.74 to 5.97) | ||
| 60–74 years | −2.70 (−3.81 to −1.60) | ||
| 75 years and over | −3.83 (−5.25 to −2.40) | ||
| Ethnic group (reference; white) | |||
| Other ethnic group | 5.00 (2.96 to 7.04) | <0.001 | |
| Ease of taking time away from work to attend surgery (reference: not relevant‡) | |||
| Can take time away from work easily | −0.63 (−1.75 to 0.49) | <0.001 | |
| Can take time away from work with difficulty | 2.46 (1.29 to 3.62) | ||
| Cannot take time away from work | 5.41 (3.89 to 6.94) | ||
| Presence of long-standing health condition (reference: none) | |||
| Long-standing health condition present | 1.83 (0.98 to 2.67) | <0.001 | |
| Mean difference in overall satisfaction with care* (95% CI) | Global p value | Marginal mean value§ (95% CI) | |
|---|---|---|---|
| Model B¶: N=11 343 | |||
| GP triage interaction with ethnicity | |||
| Other ethnic group | −5.21 (−10.17 to −0.25) | 0.101 | |
| Nurse triage interaction with ethnicity | |||
| Other ethnic group | −1.44 (−6.41 to 3.52) | ||
| Marginal mean values | |||
| Usual care | |||
| White | 11.0 (9.7 to 12.3) | ||
| Other ethnic group | 18.3 (14.6 to 22.0) | ||
| GP triage | |||
| White | 12.4 (11.1 to 13.7) | ||
| Other ethnic group | 14.5 (11.0 to 18.1) | ||
| Nurse triage | |||
| White | 14.8 (13.5 to 16.2) | ||
| Other ethnic group | 20.7 (17.2 to 24.2) | ||
*Positive mean difference indicates reduced overall satisfaction with care in comparator group; scale 0–100.
†Adjusted for practice site, size and practice-level deprivation.
‡Patient does not work, for example, a child or non-working adult.
§Higher value indicates reduced satisfaction; scale 0–100.
¶Adjusted as for Model A, with inclusion of interaction between trial arm and ethnic group.
GP, general practitioner.