Characteristics of study hospitals and reviews
| Characteristics | Percentage of hospitals (N=100) | Percentage of reviews (N=1736) |
|---|---|---|
| Yelp rating | ||
| Excellent (4.5–5.0) | 25 | 32 |
| Good (3.5–4.0) | 25 | 20 |
| Fair (2.5–3.0) | 25 | 18 |
| Poor (1.0–2.0) | 25 | 30 |
| Urban | 89 | 92 |
| Geographical region | ||
| Northeast | 20 | 18 |
| South | 15 | 10 |
| Midwest | 19 | 15 |
| West | 46 | 53 |
| Hospital size | ||
| Small (<100 beds) | 7 | 5 |
| Medium (100–399 beds) | 59 | 54 |
| Large (>400 beds) | 34 | 40 |
| Teaching hospital | 22 | 24 |
| Profit status | ||
| Public | 12 | 14 |
| Private non-profit | 71 | 73 |
| Private for-profit | 16 | 13 |
| Gender of reviewer | ||
| Male | – | 34 |
| Female | – | 63 |