Phase of care | Classification of failure type with examples and verbatim quotes | No. of subjects who said this | No. of times |
Preoperative assessment and optimisation phase |
| 11 (S=6, A=2, N=3) | 13 |
| 15 (S=7, A=3, N=5) | 24 | |
| 6 (S=3, A=3) | 6 | |
Preprocedure phase |
| 12 (S=4, A=3, N=5) | 17 |
| 8 (S=3, A=2, N=3) | 8 | |
| 8 (S=4, A=3, N=1) | 8 | |
Postoperative phase |
| 15 (S=6, A=4, N=5) | 24 |
| 3 (S=1, A=1, N=1) | 3 | |
| 2 (A=1, N=1) | 2 | |
Daily ward care |
| 12 (S=6, A=4, N=2) | 20 |
| 8 (S=4, A=3, N=1) | 12 | |
| 3 (S=3) | 3 |
A, anaesthetists; HDU, high-dependency unit; ITU, intensive treatment unit; N, nurses; S, surgeons.