Changes made to GPPS items evaluating out-of-hours care following cognitive interviews with service users
| GPPS item wording | GPPS response options | Revised wording | Revised response options |
|---|---|---|---|
| Q38. How easy was it to contact the out-of-hours GP service by telephone? | Very easy; fairly easy; not very easy; not at all easy; don't know/didn't make contact | No changes made | Very easy; fairly easy; not very easy; not at all easy; don't know/didn't make contact by telephone |
| Q39. How do you feel about how quickly you received care from the out-of-hours GP service? | It was about right; it was too long; don't know/doesn't apply | No changes made | It was quicker than expected; it was about right; it was too long; don't know/doesn't apply |
| Q40. Did you have confidence and trust in the out-of-hours clinician you saw or spoke to? | Yes, definitely; yes, to some extent; no, not at all; don't know/can't say | Did you have confidence and trust in the out-of-hours healthcare professional you consulted with? | No changes made |
| Q41. Overall, how would you describe your experience of the out-of-hours GP service? | Very good; fairly good; neither good nor poor; fairly poor; very poor | No changes made | No changes made |
Changes made to the wording and response options of the four GPPS items evaluating out-of-hours care are underlined.
GPPS, General Practice Patient Survey.