Distribution of Healthcare Complaints Analysis Tool problem severity across the referent standard
| Not present (rated 0) | Low (rated 1) | Medium (rated 2) | High (rated 3) | |
|---|---|---|---|---|
| Quality | 81 | 10 | 22 | 12 |
| Safety | 73 | 5 | 24 | 23 |
| Environment | 101 | 6 | 10 | 8 |
| Institutional processes | 86 | 10 | 18 | 11 |
| Listening | 99 | 5 | 11 | 10 |
| Communication | 96 | 7 | 14 | 8 |
| Respect and patient rights | 88 | 19 | 13 | 5 |