Outcome | Unadjusted | Adjusted |
---|---|---|
Patients gave a rating of 9 or 10 (high) | ||
Coefficient | −2.72*** | −2.21*** |
95% CI | −3.5 to −1.9 | −3.0 to −1.4 |
R2 | 0.09 | 0.22 |
Nurses always communicated well | ||
Coefficient | −1.21*** | −1.04** |
95% CI | −1.9 to −0.5 | −1.6 to −0.4 |
R2 | 0.03 | 0.30 |
Patients always received help as soon as they wanted | ||
Coefficient | −1.20** | −1.16** |
95% CI | −1.9 to −0.5 | −1.8 to −0.5 |
R2 | 0.03 | 0.27 |
Always quiet at night | ||
Coefficient | 0.38 | −0.31 |
95% CI | −0.3 to 1.1 | −1 to 0.4 |
R2 | 0.00 | 0.20 |
Doctors always communicated well | ||
Coefficient | −0.80** | −0.50* |
95% CI | −1.3 to −0.3 | −0.95 to −0.04 |
R2 | 0.03 | 0.17 |
Room was always clean | ||
Coefficient | −1.40*** | −1.05** |
95% CI | −2.1 to −0.7 | −1.7 to −0.4 |
R2 | 0.04 | 0.24 |
Staff gave patient discharge information | ||
Coefficient | −0.88*** | −0.76*** |
95% CI | −1.3 to −0.4 | −1.17 to −0.36 |
R2 | 0.04 | 0.29 |
Pain was always well controlled | ||
Coefficient | −1.01*** | −0.74** |
95% CI | −1.6 to −0.5 | −1.30 to −0.19 |
R2 | 0.03 | 0.17 |
Staff always explained medications | ||
Coefficient | −1.07*** | −0.66* |
95% CI | −1.6 to −0.5 | −1.23 to −0.09 |
R2 | 0.03 | 0.19 |
Authors’ tabulations of data from nurse survey data, 2006–2007, and HCAHPS, available on the Hospital Compare website (October 2006–June 2007).
N=409. Results were generated from linear regression of HCAHPS outcome on standardised missed care frequency. HCAHPS adjusts for linear self-reported health status, linear education, service line (medical, surgical or maternity care), age, emergency room admission source, response percentile (‘relative lag time’ based on the time between discharge and survey completion), service by age interactions and primary language other than English. Adjusted models included hospital characteristics (size, teaching status, technology status, core-based statistical area type, owner) and state.
***p<0.001, **p<0.01, *p<0.05.