Mean | Range | |
---|---|---|
Missed nursing care | ||
All care activities missed, n (SD) | 2.71 (0.74) | 0.5–5.0 |
Clinical activities missed, n (SD) | 0.96 (0.36) | 0.15–2.2 |
Planning/communication activities missed, n (SD) | 1.75 (0.44) | 0.31–3.4 |
At least one activity missed, % (SD) | 73.4 (11.1) | 25–100 |
Comfort/talk with patients, % (SD) | 47.6 (11.9) | 13–88 |
Develop or update care plans, % (SD) | 38.5 (14.0) | 0–90 |
Teach/counsel patients and family, % (SD) | 35.1 (12.3) | 0–80 |
Oral hygiene, % (SD) | 28.6 (11.3) | 0–71 |
Adequately document nursing care, % (SD) | 27.7 (11.1) | 0–70 |
Adequate patient surveillance, % (SD) | 21.3 (10.5) | 0–62 |
Skin care, % (SD) | 20.5 (9.8) | 0–62 |
Administer medications on time, % (SD) | 15.8 (9.0) | 0–46 |
Prepare patients and families for discharge, % (SD) | 14.2 (7.4) | 0–50 |
Coordinating patient care, % (SD) | 12.1 (7.7) | 0–50 |
Treatment and procedures, % (SD) | 5.5 (5.1) | 0–36 |
Pain management, % (SD) | 4.5 (4.4) | 0–27 |
Outcome | ||
Patients gave a rating of 9 or 10 (high), % (SD) | 59.4 (8.9) | 33–90 |
Nurses always communicated well, % (SD) | 68.7 (6.8) | 48–84 |
Patients always received help as soon as they wanted, % (SD) | 55.0 (7.5) | 34–77 |
Always quiet at night, % (SD) | 45.6 (7.4) | 27–78 |
Doctors always communicated well, % (SD) | 75.5 (4.8) | 59–87 |
Room was always clean, % (SD) | 63.4 (7.0) | 42–82 |
Staff gave patients discharge information, % (SD) | 76.1 (4.6) | 59–87 |
Pain was always well controlled, % (SD) | 64.3 (5.8) | 42–81 |
Staff always explained medications, % (SD) | 53.6 (6.1) | 35–77 |
Authors’ tabulations from nurse survey data, 2006–2007, and HCAHPS data, available on the Hospital Compare website (October 2006–June 2007).
Values are means, with SDs in parentheses. HCAHPS adjusts for linear self-reported health status, linear education, service line (medical, surgical or maternity care), age, emergency room admission source, response percentile (‘relative lag time’ based on the time between discharge and survey completion), service by age interactions and primary language other than English.