Mean overall inpatient scores, by action taken and satisfaction of complaint handling
| (a) Action taken | ||||
|---|---|---|---|---|
| Complaint frequency | Notified personnel | Notified organisation | Did nothing | p Value |
| Single complaint | 75.1 (20.0) | 68.0 (22.3) | 72.3 (21.4) | 0.0007 |
| Multiple complaints | 68.1 (22.5) | 60.5 (23.7) | 61.8 (26.5) | 0.1527 |
| (b) Satisfaction with handling of complaint | ||||
| Complaint frequency | Dissatisfied | Neutral | Satisfied | p Value |
| Single complaint | 67.0 (24.3) | 73.2 (18.4) | 78.7 (17.3) | <0.0001 |
| Multiple complaints | 61.6 (24.0) | 65.0 (22.8) | 72.1 (20.2) | 0.1371 |