Gwet's AC1 | 95% CI | Fleiss’ κ | 95% CI | |
---|---|---|---|---|
HCAT problem categories | ||||
Quality | 0.72 | 0.65 to 0.80 | 0.50 | 0.41 to 0.58 |
Safety | 0.69 | 0.61 to 0.76 | 0.61 | 0.54 to 0.69 |
Environment | 0.85 | 0.88 to 0.94 | 0.60 | 0.51 to 0.70 |
Institutional processes | 0.81 | 0.75 to 0.86 | 0.58 | 0.49 to 0.66 |
Listening | 0.86 | 0.82 to 0.91 | 0.48 | 0.52 to 0.70 |
Communication | 0.81 | 0.76 to 0.86 | 0.52 | 0.44 to 0.61 |
Respect and patient rights | 0.91 | 0.88 to 0.95 | 0.61 | 0.52 to 0.70 |
Stages of care | ||||
Admissions | 0.45 | 0.47 to 0.67 | 0.45 | 0.35 to 0.55 |
Examination and diagnosis | 0.57 | 0.49 to 0.65 | 0.57 | 0.50 to 0.65 |
Operation or procedure | 0.58 | 0.47 to 0.68 | 0.57 | 0.47 to 0.67 |
Care on the ward | 0.66 | 0.47 to 0.67 | 0.66 | 0.47 to 0.67 |
Discharge/transfer | 0.38 | 0.25 to 0.50 | 0.45 | 0.35 to 0.55 |
Complainer | ||||
Patient | 0.90 | 0.86 to 0.94 | 0.90 | 0.86 to 0.94 |
Family member | 0.89 | 0.84 to 0.94 | 0.86 | 0.81 to 0.92 |
Patient gender | ||||
Male | 0.92 | 0.88 to 0.96 | 0.85 | 0.79 to 0.92 |
Female | 0.89 | 0.85 to 0.94 | 0.88 | 0.84 to 0.93 |
Complained about | ||||
Medical staff | 0.63 | 0.60 to 0.70 | 0.63 | 0.56 to 0.69 |
Nursing staff | 0.64 | 0.57 to 0.70 | 0.64 | 0.56 to 0.70 |
Administrative staff | 0.62 | 0.54 to 0.70 | 0.62 | 0.54 to 0.70 |
p<0.001 for all tests.
HCAT, Healthcare Complaints Analysis Tool.