Characteristics of postdischarge patient satisfaction survey respondents
| Characteristic, n (%) | Control units (n=274) | Intervention units (n=219) | p Value |
|---|---|---|---|
| Mean age (SD) | 65.3 (15.8) | 63.4 (16.7) | 0.20 |
| Women | 148 (54.0) | 124 (56.6) | 0.56 |
| Non-white race | 85 (31.1) | 72 (32.9) | 0.68 |
| Method of survey completion | |||
| Paper | 186 (67.9) | 149 (68.0) | 0.97 |
| Internet | 88 (32.1) | 70 (32.0) | |
| Admission source | 0.003 | ||
| Emergency department | 221 (80.7) | 198 (90.4) | |
| Direct admission | 53 (19.3) | 21 (9.6) | |
| Payer | 0.05 | ||
| Medicare | 156 (56.9) | 102 (46.6) | |
| Private | 99 (36.1) | 93 (42.5) | |
| Medicaid | 11 (4.0) | 9 (4.1) | |
| Self pay/other | 8 (2.9) | 15 (6.9) | |
| Case mix | <0.001 | ||
| Diseases of the circulatory system | 78 (28.5) | 25 (11.4) | |
| Diseases of the digestive system | 37 (13.5) | 39 (17.8) | |
| Symptoms, signs and ill defined conditions | 32 (11.7) | 20 (9.1) | |
| Diseases of the genitourinary system | 18 (6.6) | 21 (9.6) | |
| Diseases of the respiratory system | 23 (8.4) | 15 (6.9) | |
| Other | 86 (31.4) | 99 (45.2) | |
| Highest education completed | 0.13 | ||
| Did not complete high school | 9 (3.5) | 15 (7.3) | |
| High school | 112 (43.6) | 73 (35.6) | |
| 4-year college | 52 (20.2) | 49 (23.9) | |
| Advanced degree | 84 (32.7) | 68 (33.2) | |
| Mean Elixhauser score (SD) | 4.8 (6.0) | 4.4 (5.6) | 0.50 |
| Mean length of stay (SD) | 2.9 (3.1) | 3.0 (2.6) | 0.75 |
| Self-reported health status | 0.32 | ||
| Poor | 16 (6.0) | 8 (3.9) | |
| Fair | 67 (25.3) | 60 (29.1) | |
| Good | 91 (34.3) | 62 (30.1) | |
| Very good | 68 (25.7) | 49 (23.8) | |
| Excellent | 23 (8.7) | 27 (13.1) | |
| Non-English speaking | 11 (4.4) | 7 (3.6) | 0.67 |