Table 5

PCP perceptions on providing access to visit notes to patients

	Site 1	Site 2	Site 3	ALL
	N=39 (%)	N=22 (%)	N=38 (%)	N=99 (%)
Preintervention survey question
Patients will find significant errors in the notes*
% Agree	3	0	3	2
% Somewhat agree	18	27	29	24
% Somewhat disagree	46	41	50	46
% Disagree	33	32	18	27
Patients will disagree with what I write
% Agree	5	9	5	6
% Somewhat agree	41	36	37	38
% Somewhat disagree	33	23	37	32
% Disagree	20	32	21	23
Postintervention survey question
Patients who read their visit notes trust me more as their doctor*
% Agree	4	27	18	15
% Somewhat agree	37	40	32	36
% Somewhat disagree	17	0	0	6
% Disagree	4	13	5	6
% Do not know	37	20	45	36
Patient satisfaction improved
% Yes	46	59	58	53
I ordered more tests and/or referrals
% Yes	0	0	0	0
Based on my experience, making visit notes available to patients online changed my risk for lawsuits
% Risk decrease	8	9	0	5
% Risk no change	20	45	21	26
% Risk increase	3	0	3	2
% Do not know	69	45	76	67

The ‘ALL’ column represents average results, accounting for the proportion of respondents at each site.
*Providers unable to provide an estimate of the percentage of their patients who read open visit notes were not asked this question (N=61).
PCP, primary care physician.