Table 2

Patient experiences with reading their visit notes (N=4592)

	Site 1	Site 2	Site 3	ALL
Postsurvey question/statement	N=2451 (%)	N=2064 (%)	N=77 (%)	N=4592 (%)
Reason selected for reading visit notes*
To know about my health	58	57	71	58
To be sure I understood what the doctor said	55	56	57	55
I was curious	54	41	61	48
To know what my doctor was thinking	49	41	45	45
I have a right to see my record	41	39	53	41
To remember visit	41	35	42	38
To check that the notes were right	32	25	32	29
No particular reason	2	3	1	2
How often did notes accurately describe the visit?
Always	72	68	66	70
Usually	23	26	30	25
Sometimes	2	3	4	3
Never	<1	<1	0	<1
Do not know	2	2	0	2
How easy was it to understand your notes?
Very easy	75	73	58	74
Somewhat easy	21	24	32	23
Somewhat difficult	3	2	8	2
Very difficult	<1	<1	1	<1
Do not know	<1	<1	0	<1
Did reading the note change the way you feel about your doctor?
Much better	17	23	30	20
Somewhat better	17	16	19	17
Do not feel better or worse	65	60	49	62
Somewhat worse	1	<1	1	<1
Much worse	<1	<1	0	<1
Did you ever contact your doctor's office about something in your notes?
Yes	8	6	12	7
No	88	90	84	89
Considered but did not	3	2	3	3
Do not know/do not remember	1	2	1	1

The ‘ALL’ column represents average results, accounting for the proportion of respondents at each site. *Respondents were permitted to select multiple reasons for reading their visit notes.