Ward manager action learning sets | Session 1/setting up set, setting ground rules | Session 2/workplace climate/team values/valuing staff | Session 3/enhancing team capacity for compassionate care | Session 4/influencing senior managers |
Team learning plan | Introduce and discuss | Discussion and draft by ward leader | Finalise, identify resources needed to support, present | Senior manager feeds back response to team plan |
Ward manager/matron meetings | Introduce and discuss | Ongoing – every 2 weeks | Ongoing – every 2 weeks | Ongoing – every 2 weeks |
Peer observations of practice | Identify two volunteer observers from staff team | Train observers | Observations of practice | Feedback observations of practice |
Team study day (all staff) | Team analysis of workplace climate/values clarification | – | – | – |
Mid-shift cluster discussions (all staff) | Ongoing | Ongoing | Ongoing | Ongoing |
Reflective discussions (twice weekly) (all staff) | ‘I feel valued at work when…’ exercise | Team values clarification exercise; Best Practice for Older People (BPOP)25 activities | BPOP activities25; team learning+service user feedback plan discussions | Reflections on feedback from observations of practice |