Star rating (1–5) | Adjusted number of ‘likes’ | |
HCAHPS star ratings | ||
Overall hospital rating (1–5) | 0.54*** | 0.15 |
Care transition (1–5) | 0.41*** | 0.13 |
Communication about medicines (1–5) | 0.35*** | 0.001 |
Pain management (1–5) | 0.30** | 0.08 |
Recommend the hospital (1–5) | 0.61*** | 0.23* |
Discharge information (1–5) | 0.07 | −0.05 |
Cleanliness of hospital environment (1–5) | 0.35*** | 0.17 |
Responsiveness of hospital staff (1–5) | 0.27* | 0.03 |
Summary star rating (1–5) | 0.40*** | 0.08 |
Communication with doctors (1–5) | 0.42*** | 0.08 |
Communication with nurses (1–5) | 0.40*** | 0.07 |
Quietness of hospital environment (1–5) | 0.08 | −0.003 |
HCAHPS % of respondents | ||
Definitely recommend the hospital | 0.59*** | 0.20* |
Staff ALWAYS explained medications | 0.43*** | 0.06 |
Area was ALWAYS quiet at night | 0.05 | −0.02 |
STRONGLY AGREE they understood care | 0.42*** | 0.11 |
Room was ALWAYS clean | 0.29** | 0.09 |
Pain was ALWAYS well controlled | 0.47*** | 0.09 |
Nurses ALWAYS communicated well | 0.41*** | 0.08 |
Staff gave patient discharge information | 0.10 | −0.07 |
Doctors ALWAYS communicated well | 0.38*** | 0.11 |
ALWAYS received help as soon as they wanted | 0.32** | 0.03 |
Gave a rating of 9 or 10 (high) | 0.48*** | 0.14 |
*p≤0.05, **p≤0.005, ***p≤0.001